Terms of Service

1. Acceptance

By creating an account on School Harmony Hub (the “Platform”) you, on behalf of yourself and the school you represent, agree to be bound by these Terms of Service (the “Terms”) and our Privacy Policy. If you do not have authority to bind your school to these Terms, or you do not agree to them, do not use the Platform.

2. Definitions

• “School” means the educational institution that registers an account.
• “User” means any person the School authorises to access the Platform (administrators, teachers, parents, students, staff).
• “School Data” means data submitted to the Platform by or on behalf of the School.
• “Beta Period” means the period during which the Platform is offered free of charge for evaluation.

3. The Platform

The Platform provides cloud-based school management functionality — including attendance, marks, fees, timetabling, communications and reporting. We provide the functionality on a Software-as-a-Service basis. The Platform evolves; features may be added, changed, or retired with reasonable notice.

4. Data fiduciary & processor allocation

With respect to personal data of Users that the School submits to the Platform, the School acts as the data fiduciary under the Digital Personal Data Protection Act 2023 and we act as the data processor. The School is responsible for obtaining all required consents (including verifiable parental consent for children’s data) and for the accuracy and lawfulness of the data it provides. We process School Data only on the School’s instructions, except as required to operate the Platform or comply with law.

5. Account responsibilities

• You will keep account credentials confidential and notify us promptly of any unauthorised use.
• You will use the Platform only for lawful purposes and in compliance with applicable Indian law.
• You will not attempt to defeat security controls, reverse engineer the Platform, or use it to harass, defraud, or harm any person.
• You will not introduce malware or attempt to gain unauthorised access to other schools’ data.

6. Beta Period — no fees, no SLA

During the Beta Period the Platform is offered free of charge. No service-level commitment, uptime guarantee, or refund obligation applies. We may modify or withdraw the Platform during the Beta Period with reasonable notice. We will continue to apply commercially reasonable security and confidentiality measures during this period.

7. Fees (post-Beta)

For Schools transitioning to a paid tier, applicable fees, billing cycles, and taxes (GST) will be stated in a separate order or on our pricing page at the time of subscription. We will give at least 30 days’ notice of any material pricing change.

8. Termination & data export

Either party may terminate access with 30 days’ written notice. We may suspend access immediately for material breach of these Terms or to protect the Platform. On termination:

• The School may, for up to 30 days, download an export of its School Data.
• After that wind-down period, we will delete or anonymise School Data unless retention is required by law.
• Termination does not relieve outstanding fee obligations accrued before termination.

9. Intellectual property

The Platform, including its software, design, and documentation, is owned by us or our licensors. The School retains ownership of all School Data. The School grants us a limited licence to host and process School Data solely to provide the Platform.

10. Disclaimers

The Platform is provided “as is”. To the maximum extent permitted by law, we disclaim all warranties — whether express, implied or statutory — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, or punitive damages. Our aggregate liability under these Terms in any 12-month period is limited to the fees paid by the School to us in that period (which, during the Beta Period, is zero). Nothing in these Terms limits liability that cannot be limited under applicable law (including for gross negligence, wilful misconduct, or statutory data-protection liabilities).

12. Indemnification

Each party will defend the other against third-party claims to the extent arising from its own breach of these Terms or applicable law, subject to prompt notice and reasonable cooperation.

13. Governing law & dispute resolution

These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to either party’s right to seek urgent injunctive relief in any court of competent jurisdiction.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here and notified to the primary contact at each School by email at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance.

15. Contact

Questions about these Terms? Email legal@schoolharmonyhub.in.